Legal
Privacy Policy
Effective and last updated: this policy explains how Stonegate Capital Group LLC ("we," "us," "our") collects, uses, and protects information when you use ClevelandHomeOffer.com or contact us about a property.
Information we collect
When you use our site or contact us, we may collect:
- Property information, such as the address, condition details, and photos you provide.
- Contact information, such as your name, phone number, email address, and mailing address.
- Communications, including call recordings or notes, text messages, emails, and any information you submit through a form on our site.
- Attribution and technical data, such as the page you came from, the search terms or ad that led you here, your device and browser type, and general usage data collected through analytics tools.
How we use this information
We use the information you provide to:
- Evaluate your property and prepare a written offer.
- Communicate with you by phone, text, or email about your inquiry or property.
- Coordinate a closing with a title company if you choose to move forward with a sale.
- Improve our website and understand which pages and channels are helpful to visitors.
- Meet our legal, tax, and recordkeeping obligations.
We do not sell or rent your personal information
We do not sell, rent, or mass-distribute your personal information to lists of other home buyers, investors, or marketers. Information you share with us is used to evaluate your property and respond to you directly.
Service providers
We share information only as needed to operate our business, including with a title or escrow company (currently Pinnacle Title Agency) to complete a closing, with customer-relationship-management (CRM) and communication platforms we use to track and respond to inquiries, and with analytics providers that help us understand website usage in aggregate. These providers are permitted to use your information only to perform services on our behalf.
SMS and call consent
If you provide your phone number, you agree that we may contact you by phone or text message regarding your inquiry or property, including using automated technology. Consent to receive texts is not a condition of receiving any service or of any purchase. Message and data rates may apply, and message frequency varies. You can opt out of text messages at any time by replying STOP to any message from us, or by contacting us using the information below. You can opt out of calls by telling us directly during a call or by contacting us in writing.
Data retention
We retain information for as long as reasonably necessary to respond to your inquiry, complete a transaction, comply with legal and recordkeeping obligations, and maintain accurate business records. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.
Requesting deletion of your information
You may request that we delete the personal information we hold about you, or that we stop contacting you, at any time. To make a request, contact us at contact@ClevelandHomeOffer.com or call (216) 332-5994. We will honor requests to the extent we are not required to retain information for legal, tax, or contractual reasons.
Contact us
Stonegate Capital Group LLC
1309 Coffeen Avenue, STE 1200
Sheridan, WY 82801
Phone: (216) 332-5994
Email: contact@ClevelandHomeOffer.com